We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen!
Our shipping team fulfils orders Monday-Friday, excluding holidays. Orders will typically ship within 1-2 business days of the order being placed. Orders placed after 11am (+7 GMT) will ship the following day at the earliest. If you choose an expedited shipping method, please contact our customer service team to notify us. We will do our best to process the order as quickly as possible.
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
From time to time, One Stop Dive may offer free shipping on promotional orders within Thailand. International destinations are excluded from free shipping promotions.
Once an order has been shipped it is usually not possible to make changes. If a change is requested, we will do our best to accommodate.
One Stop Dive is not responsible for any duties, fees, or customs clearance rules associated with any importation into another country.
See our Return Policy for details.